شكاوى العملاء

Customer complaints record what a customer reported — product quality, damage, wrong item, quantity — link it to the order, delivery or invoice, and drive it to a resolution such as a replacement, repair or credit note.

Where

Quality › Customer Complaints

Statuses

Open → Investigation → Containment → Resolution → Closed

1. Log the complaint

   Click New complaint: customer, category, severity, the material and quantity concerned, and the sales order or delivery if known. Assign a responsible person.

2. Investigate

   If it's a genuine quality problem, Raise non-conformity opens a linked non-conformity (and from there a CAPA).

   

3. Resolve

   Click Resolve, choose the resolution — replacement, refund, credit note, repair, investigation only or rejected — and summarise the root cause for the customer.